Christmas lighting crew wrapping a large tree in blue LED lights outside a commercial building on a winter evening.

No charge for any fault, all season

Seasonal maintenance and service, included on every program

Seasonal maintenance is included on every commercial holiday lighting and decor program we install, with no charge for any fault. A dark section on a roofline, a lobby tree with a band of lights out, a cone tree knocked over by a plow, a timer that lost its schedule after a power blip: you call or text, and we fix it. That is the standard, not a service tier.

Free site visit & quote

Get a fixed seasonal price

A site visit, a design and a fixed seasonal price. No obligation.

We can promise this because everything we install is our own commercial-grade inventory. Crews carry spare strings, tree sections, plugs, clips, bows and timers, so most calls are fixed on the first visit rather than waiting on parts. Exterior service runs from the same bucket trucks and lifts as the install, so a third-storey roofline is as reachable in December as it was in November.

After a major wind or ice storm we check exposed properties without being asked, because the point of a commercial display is that it is on and complete every night of the season. Service visits are scheduled after hours wherever possible, and we respond to every request within one business day, usually the same day in December. Property managers get one number for every site on the program.

Ideal for

Hotels where the entrance must be lit every night
Shopping centres with December foot traffic
Office and condo lobbies with daily tenant traffic
Property managers running several sites
Exposed exterior programs on rooflines and parking lots
Municipal displays and downtown streets

What's included

Everything in a maintenance & service program

Lighting faults

A section out on a roofline, tree wrap or garland run is traced to the failed string, plug or fuse and replaced from stock on the truck. Pre-lit trees are wired in sections, so we swap the section rather than rewire the tree. Our commercial product uses the same connectors across the program, which keeps repairs quick.

Timers, photocells and power

Timers that lost their program after an outage are reset to your hours. Photocells that are shaded by snow or a new sign are repositioned. A tripped GFCI or breaker is traced to the cause, usually water in a connection, which is dried, re-taped and elevated. We leave a note of what changed.

Physical damage

Cone trees and planters knocked by plows or carts are reset and re-staked. Clips pulled by wind are replaced and the run re-tensioned. Ribbon and ornaments pulled loose in a lobby are re-tied or replaced. Tree wraps that have slipped are re-secured. Vehicle strikes and vandalism are documented with photos for your insurance.

Storm checks

After significant wind, ice or heavy snow we check exposed exterior programs, especially rooflines, porte-cochères and parking-lot trees, and fix anything that has moved or gone dark. You do not need to call. Lift work waits until wind and ice allow it to be done safely, and we tell you if there is a delay.

Response times

We respond to every service request within one business day, and in December most calls are handled the same day. Interior work is scheduled after hours with your concierge or security. Exterior work runs at night where lifts and traffic make that safer. High-visibility faults, such as a dark hotel entrance, are prioritised.

One number, logged visits

Property managers get one phone number for every site on their program. Each service visit is logged with what was found and what was done, and we send a short note with photos when it helps. At the end of the season you have a record of every issue and fix, which makes next year's planning easier.

How it works

Four steps, no surprises

1
Report the issue
Call or text 519-266-6796 or email with the property and a quick description. A photo from your phone helps us bring the right parts. Storm checks happen without a call on exposed properties.
2
Scheduled after-hours visit
We confirm a time with your site contact, usually after hours, and arrive with the lift or ladders and spares the job needs. Most faults are fixed on the first visit because the product is our own stock.
3
Fix, test and reset
The fault is corrected, the circuit is tested end to end and the timer or photocell is checked so the display comes on that evening. We look over the rest of the program while we are there.
4
Log and follow up
The visit is logged with what was found and fixed. If something points to a larger issue, such as an outlet that keeps tripping, we tell you so your electrician can look at it before it causes a dark night.

Our work

Maintenance & Service from the gallery

Installer wrapping a downtown boulevard tree with blue LED lights beside a work van on a snowy winter night.

Crew installing warm white roofline Christmas lights on a commercial building with a boom lift at night.

Commercial building lit with blue roofline lights, warm column garland and blue landscape lighting at night

Commercial parking-lot display of evergreen trees wrapped in colourful Christmas lights at night

Installer kneeling to decorate a warm-white lit Christmas tree inside a commercial building.

Commercial entrance canopy with warm-white string lights and lit Christmas wreaths on wooden posts

FAQ

Maintenance & Service questions

Who this is for

Pairs well with

What happens when a strand of lights fails on our building?

You call or text us and we schedule a visit, usually after hours and usually within a business day. The crew traces the dark section to the failed string, plug or fuse, replaces it from stock on the truck and tests the whole circuit before leaving. On a roofline or tree wrap the lift comes back. There is no charge, because maintenance is included on every program and the product is our own inventory.

Is seasonal maintenance really free, or is there a call-out fee?

There is no call-out fee and no charge for parts or labour on any fault during the season. It is built into the program price, whether you lease the decor or own it under an annual service agreement with us. The only costs that fall outside are damage from a vehicle strike, vandalism or theft, which is usually a property insurance matter, and we document those with photos so your claim is straightforward.

Our lights are on a timer that keeps losing its schedule. Can you fix that?

Yes. Mechanical and digital timers can lose their program after a power outage, and photocells can be shaded by snow, a new sign or a parked truck. We reset timers to your hours, reposition or replace photocells and check that the circuit is not tripping a GFCI, which is the most common cause of a display that is dark one night and fine the next. Water in a connection is usually the culprit, and we dry, re-tape and elevate it.

Do you check the display after a storm or do we have to call?

We check exposed exterior programs after major wind, ice or heavy snow without being asked, because rooflines, porte-cochères and parking-lot trees take the most abuse. If something has moved or gone dark we fix it on that visit. Lift work waits until conditions are safe, and we tell you if that creates a delay. You are always welcome to call as well, especially if a specific area looks wrong.

How quickly do you respond to a service request in December?

We respond to every request within one business day, and in December most are handled the same day because crews are already out across the region. High-visibility faults, such as a dark hotel entrance or a lobby tree with a section out, go to the top of the list. Interior visits are scheduled after hours with your concierge or security so tenants and guests do not see a crew on a ladder in the lobby.

No charge for any fault, all season

A display that is on every night of the season

Every program we install includes maintenance at no charge, storm checks and a one-business-day response. Call 519-266-6796 or send your property details and we will quote the full season, service included.

519-266-6796 See our work

Request a commercial quote

We reply within one business day and book a site visit at your convenience.